Effective Date: 1st August, 2026
This Privacy Policy explains how the Aalo Retailer App ("Aalo", "we", "us") collects, uses, shares and protects your information when you create an account or use the app. Aalo is operated by Mokam Limited (ShopUp), [registered office address], Dhaka, Bangladesh. This policy should be read together with the Aalo Retailer App Terms and Conditions. By using Aalo, you agree to the practices described here.
Aalo is a business application for retail shop owners and their authorized representatives. It is not intended for children, and we do not knowingly collect information from anyone under 18 years of age. If you believe a minor has provided us information, contact us and we will delete it.
When a brand's sales representative onboards you through Aalo Connect, they may submit your shop name, mobile number and shop location so your account can be created.
Aalo does not collect payment or financial information, bank or card details, national identity numbers, contacts, SMS, call logs, precise GPS location or health information.
Aalo connects you directly with the brands you stock. The brand that onboarded you can see your shop name, shop location, registered mobile number, and your activity on that brand's content, such as which offers you viewed and which messages you responded to. This is how brands send you relevant offers and respond to your queries. Each brand can only see the data connected to its own relationship with you. One brand cannot see another brand's data.
We use trusted providers to run the app, including cloud hosting and database services, SMS gateways for OTP delivery, push notification services, and analytics and crash reporting tools. They may process your data only on our instructions and only to provide these services.
We may disclose information where required by applicable law, a court order or a lawful request from a government authority, or to protect our rights, safety, or the security of the platform.
If our business is merged, acquired or reorganized, your information may be transferred as part of that transaction, subject to this policy.
We do not sell your personal information to any third party, and we do not share it with advertising networks.
By using Aalo you agree to receive service notifications, platform updates, and promotional offers and campaigns from the brands you are connected to. You can turn off promotional notifications in your device settings or by contacting us. Essential service messages, such as security and account notices, will continue.
You can withdraw any permission at any time in your device settings. Some features may not work if you do.
No system is completely secure. While we work to protect your information, we cannot guarantee absolute security.
You can request deletion of your account and personal data at any time.
When your account is deleted, we remove your mobile number, name, shop details and support history. Records we are legally required to retain, and anonymized data that cannot identify you, may be kept.
To make any of these requests, contact us using the details in section 14. We will respond within [30] days.
Your information is stored on secure cloud servers that may be located outside Bangladesh. Wherever it is stored, it is protected by the safeguards described in this policy.
We may update this policy from time to time. The effective date at the top of the page will change, and material updates will be notified in the app. Continuing to use Aalo after an update means you accept the revised policy.
This Privacy Policy is governed by the applicable laws of Bangladesh.